Privacy

Last updated: 10 November 2026

This notice explains what personal information Gold collects through this website, why, who we share it with and the choices you have. If you have any questions, email hello@goldnottinghill.com.

Who we are

Gold is a restaurant and bar at 95-97 Portobello Road, Notting Hill, London, W11 2QB. We are responsible for the personal information described here. You can contact us at hello@goldnottinghill.com or on 020 3146 0747.

What we collect

Table bookings: your name, email, phone number, date, time, number of guests and anything you tell us in the notes, such as allergies or a celebration.
Card details: some bookings need a card to hold the table. Your card is entered into a secure form run by Stripe. We never see or store your full card number.
Event and private hire enquiries: the details you give in our events enquiry form, which is run by Tripleseat, or when you email our events team.
Contact forms: what you send us through forms on this website. These are emailed to us and are not kept on the website.
Marketing choices: whether you have asked to receive our news and offers.
Emails and calls: what you send us when you get in touch.
Website use: anonymous statistics about how the site is used, if you leave analytics on (see Cookies below).

This website does not keep your booking details. They go straight to our reservations system, SevenRooms.

How we use it

To take and manage your booking: confirming it, sending reminders, contacting you about changes and applying our cancellation policy. We need this to provide the booking you ask for.
To look after you: noting allergies, dietary needs or special occasions you tell us about. Where this includes health information such as an allergy, we only use it to serve you safely.
To send news and offers: only if you tick the box to receive them. You can unsubscribe at any time using the link in every email, or by emailing us.
To run and improve the restaurant and website: understanding which pages are useful, preventing fraud and keeping the site secure. This is in our legitimate interests.
To meet legal duties: for example tax and accounting records.

Who we share it with

We only share your information with companies that help us run Gold, and only what they need:

SevenRooms: our reservations and guest system (SevenRooms privacy policy).
Stripe: card security and payments (Stripe privacy policy).
Tripleseat: event enquiries (Tripleseat privacy policy).
Google: website statistics through Google Analytics and Google Tag Manager, if you leave analytics on (Google privacy policy).
Our website host, which stores the website itself.

We never sell your information.

Some of these companies are based in, or use servers in, the United States. Where that happens, your information is protected by the safeguards UK law requires, such as the UK–US data bridge or approved contract terms.

How long we keep it

We keep booking details for as long as we need them to look after your visits and meet our legal and accounting duties, then delete them. If you unsubscribe from marketing, we keep a note of that so we don’t email you again.

Your rights

You can ask us for a copy of your information, ask us to correct or delete it, object to how we use it or ask us to stop marketing to you. Email hello@goldnottinghill.com and we’ll reply within one month. If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office.

Cookies

Cookies are small files a website saves in your browser. We use as few as possible:

Google Analytics (_ga and _ga_FCD6QL5P1L, up to two years): counts visits and shows which pages are useful. We only use it for statistics. Advertising features are switched off, and the information isn’t used to show you ads. You can turn it off below.
Your analytics choice (gold_analytics, one year): remembers whether you’ve turned analytics on or off.
Stripe (__stripe_mid and __stripe_sid): set on the booking page to keep card payments secure and prevent fraud. These are needed for the booking form to work.

You can also block or delete cookies in your browser settings. Blocking Stripe’s cookies may stop the booking form from working.

Changes

If we change this notice, we’ll update it here and change the date at the top.